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How do I reset my password?

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How to Reset Trading Password via Client Portal

Follow the steps below to reset your trading password through the Client Portal.

Step 1: Log in to Client Portal

  1. Log in to the Client Portal using your registered email address or mobile number and password.

Step 2: Access Account Management

  1. From the homepage, navigate to Account Management.
  2. Locate the trading account for which you would like to reset the trading password.
  3. Click the three-dot icon (⋮) on the right side of the account.

  4. Select Reset Trading Password

     

Step 3: Complete One-Time Password (OTP) Verification

  1. You will be redirected to the One-Time Password (OTP) verification page.
  2. Enter the OTP received via your registered email or mobile number to proceed.

Step 4: Reset Trading Password

  1. After successful OTP verification, the Reset Trading Password page will be displayed.
  2. Enter your new trading password and submit the request.

Step 5: Confirmation

  1. Once the reset request has been completed successfully, a "Submission Successful" message will be displayed.

     

    Your trading password has been successfully reset, and you may use the new password to log in to your trading account.

 

 

 

 

How to Reset Read-only Password via Client Portal

Follow the steps below to reset your Read-only Password through the Client Portal.

Step 1: Log in to Client Portal

  1. Log in to the Client Portal using your registered account credentials.

Step 2: Access Account Management

  1. From the homepage, navigate to Account Management.
  2. Locate the trading account for which you would like to reset the Read-only Password.
  3. Click the three-dot icon (⋮) on the right side of the account.
  4. Select Reset Read-only Password.

 

Step 3: Complete One-Time Password (OTP) Verification

  1. You will be redirected to the One-Time Password (OTP) verification page.
  2. Enter the OTP received via your registered email or mobile number to proceed.

Step 4: Reset Read-only Password

  1. After successful OTP verification, the Reset Read-only Password page will be displayed.
  2. Enter your new Read-only Password and submit the request.

Step 5: Confirmation

  1. Once the password reset request has been completed successfully, a "Submission Successful" message will be displayed.

Your Read-only Password has been successfully reset. You may use the new password to log in to your trading account.

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